Welcome to the 2k Extra Privacy Policy. Your privacy is of utmost importance to us. This document explains how we collect, use, store, and protect your personal information when using our application and services. 2k Extra is a product of CapitalTrend Group L.L.C-FZ. Our commitment is to ensure the confidentiality, integrity, and security of your data, in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable legislation.
By using 2k Extra, you agree to the practices described in this Privacy Policy. We recommend that you read it carefully.
1. Basic Concepts
To facilitate the understanding of this Policy, we present some important concepts:
- Data Subject: Natural person (individual) to whom the Personal Data subject to processing refers.
- Personal Data: Information related to an identified or identifiable natural person.
- Processing: Any operation performed with personal data, such as collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, communication, transfer, dissemination or extraction.
- Controller: Natural or legal person, public or private, responsible for decisions regarding the Processing of Personal Data.
- Processor: Natural or legal person, public or private, who performs the Processing of Personal Data on behalf of the controller.
- Consent: Free, informed, and unequivocal manifestation by which the data subject agrees to the processing of their personal data for a specific purpose.
- Legal Basis: Legal hypotheses that authorize us to process Personal Data, such as: consent, compliance with a legal obligation, the need to fulfill a contract we have with you, or legitimate interest.
2. What Personal Data Do We Collect?
2k Extra collects and uses the following types of Personal Data, strictly necessary for the purposes described in this Policy:
- Identification and Contact Data: Full name, email address, phone number.
Purpose: Creation and management of your account, communication about the service, customer support.
- M4 Markets Account Data: M4 Markets account number and password (CENT MT5 account).
Purpose: Connection and management of your automated operations through 2k Extra, profit and balance tracking.
- Subscription and Payment Data: Information about the subscription plan (2K, 5K, 10K), payment history, payment methods (financial information is processed by secure third parties and is not stored directly by 2k Extra).
Purpose: Payment processing, subscription management, plan upgrades and downgrades.
- Application Usage Data: Information about how you interact with the 2k Extra application, including accessed functionalities, usage time, region preferences (Asia, Europe, America), and interactions with the AI via WhatsApp.
Purpose: Improvement of user experience, service personalization, application performance analysis, development of new functionalities.
- Automatically Collected Data (Cookies and Similar Technologies): IP address, browser type, operating system, pages visited, time spent, location data (approximate).
Purpose: Traffic analysis, security, content personalization, marketing, and advertising (according to our Cookie Policy).
3. How Do We Use Your Personal Data?
We use your Personal Data for the following purposes:
- Service Provision and Improvement: To operate, maintain, improve, and personalize the 2k Extra application and its services, including the execution of automated operations and tracking of your results.
- Communication: To send important notifications about your account, service updates, security information, and technical support. We may also send marketing communications about new features, promotions, and offers, if you have consented.
- Customer Support: To answer your questions, resolve problems, and provide technical and operational assistance.
- Security: To protect 2k Extra, our users, and third parties against fraud, unauthorized activities, and other security threats.
- Analysis and Research: To understand how our users use the application, conduct market research, develop new products and services, and improve 2k Extra's data intelligence.
- Compliance with Legal and Regulatory Obligations: To comply with applicable laws and regulations, and respond to legal requests from competent authorities.
4. Sharing of Personal Data
2k Extra does not share your Personal Data with third parties, except in the following situations and always with a legal basis:
- Service Providers: We may share data with companies that assist us in providing services, such as payment processors, hosting services, data analysis tools, and communication platforms (e.g., WhatsApp for AI interaction). These providers are contractually obligated to protect your data and use it only for the specific purposes for which they were hired.
- M4 Markets: We share the necessary information for the connection and operation of your M4 Markets account, as authorized by you.
- Legal Obligations: We may disclose your data if required by law, regulation, legal process, or governmental request.
- Protection of Rights: We may disclose data when we believe, in good faith, that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a governmental request.
5. Your Rights as a Data Subject
According to the guidelines, you have the following rights regarding your Personal Data:
- Confirmation and Access: Right to confirm the existence of processing and access your personal data.
- Correction: Right to request the correction of incomplete, inaccurate, or outdated data.
Anonymization, Blocking, or Deletion: Right to request the anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data.
- Anonymization, Blocking, or Deletion: Right to request the anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data.
- Data Portability: Right to request the portability of your data to another service or product provider, upon express request.
- Deletion: Right to request the deletion of personal data processed with your consent, except in cases provided by law.
- Information on Sharing: Right to obtain information about public and private entities with which 2k Extra has shared data.
- Revocation of Consent: Right to revoke your consent at any time, without affecting the legality of the processing carried out before the revocation.
- Objection: Right to object to processing carried out based on one of the hypotheses of consent waiver.
To exercise any of these rights, please contact us through the communication channels available in the application or on our website.
6. Data Security
2k Extra employs technical and organizational security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, firewalls, access controls, and continuous monitoring of our systems. While we strive to protect your information, no security measure is 100% infallible. You are also responsible for protecting your login credentials.
7. Links to Third-Party Sites
Our application and website may contain links to third-party sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies. We recommend that you review the privacy policies of any third-party site you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page, and if the changes are significant, we will provide a more prominent notice (e.g., by email or in-app notification). We recommend that you review this Privacy Policy periodically for any changes.
9. Contact
If you have any questions about this Privacy Policy or 2k Extra's privacy practices, please contact us through our in-app support or by email: sdr@capitaltrend.group.
Last Updated: June 12, 2025